Shipping Policy

Dispatch Times

In-stock orders are typically dispatched within 1–2 working days of order confirmation. Orders are not dispatched on weekends or UK public holidays.

Lyophilized materials are stable for ambient transport and are packed to protect against light, heat, and moisture during transit.

Shipping Costs and Options

Available delivery options and estimated timeframes:

Tracked 24 is a faster tracked service, not a guaranteed next-working-day delivery. Shipping costs are shown at checkout before payment; there is currently no free-shipping threshold.

Tracking

A tracking reference is issued by email once your order leaves our facility. Transit times shown in this policy are estimates and may vary depending on destination, carrier performance, and — for international orders — customs processing.

Packaging

All orders are shipped in discreet, unbranded outer packaging with no reference to package contents visible from the outside. Interior packaging is designed to protect product integrity in transit.

International Orders and Customs

International buyers are responsible for confirming that products may be lawfully imported into their destination country before ordering, and for any import duties, taxes, or customs clearance fees levied by that country. We are not responsible for delays caused by customs processing, and we do not misdescribe goods or alter customs declarations.

Lost or Delayed Shipments

If your order has not arrived within the estimated window above, contact us with your order number and we will investigate with the carrier. Claims for lost shipments must be raised within 30 days of the dispatch date.

Contact Information

Questions about a shipment or this policy can be sent to: